CLIENT CONCIERGE & SUPPORT

CONNECT WITH VIYACRAZE

Whether you need sizing guidance, store order tracking, or press inquiries, the VIYA team is at your service.

DIRECT REACH

OFFICIAL CHANNELS

VIP Sizing & WhatsApp Concierge +91 91410 73918 Bespoke Sizing, Order Assistance & Drop Inquiries
Official Storefront Platform mydukaan.io/viya70 ↗ Real-time Inventory & Instant Checkout
Design Studio

#114, 33rd Main, Narasimhaswamy Layout, Laggere, Bangalore – 560096

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FIT ARCHITECTURE

THE SIZE GUIDE

Architectural drop-shoulder fit — slightly boxy through the chest, true to size in length. Size up for an oversized drape.

Size Chest (in) Length (in) Shoulder (in)
S422720
M442821
L462922
XL483023

How to measure: lay your best-fitting tee flat and measure across the chest, from seam to seam, then compare with the chart. Chest shown is garment width, not body measurement.

Model reference: 5'11" / 180 cm wearing size L for a true boxy drape.

Garment tolerances ±0.5". Between sizes? Size up for the editorial drape.

FREQUENTLY ASKED QUESTIONS

EVERYTHING YOU NEED TO KNOW

Comprehensive answers covering our official Dukaan storefront, VIP WhatsApp concierge, Bangalore studio, 240 GSM craftsmanship, and policies.

All authentic drops and inventory are managed exclusively through our verified storefront at mydukaan.io/viya70. Simply tap "Official Store", choose your garment and size, and checkout seamlessly with instant order confirmation.

Yes! Our dedicated VIP WhatsApp Concierge is reachable directly at +91 91410 73918. Share your height, weight, and preferred drape (tailored architectural drop-shoulder or oversized skate drape), and our atelier team will recommend the exact size for you.

Our official studio is situated at: #114, 33rd Main, Narasimhaswamy Layout, Laggere, Bangalore – 560096. To maintain the tranquility of our creative workspace and ensure 1-on-1 attention, in-person studio visits, preview fittings, and order pickups are hosted by prior appointment through our WhatsApp concierge.

Through our verified Dukaan checkout, we accept all major payment modes: UPI (Google Pay, PhonePe, Paytm, BHIM), Credit & Debit Cards (Visa, Mastercard, RuPay, Amex), Net Banking, and Cash on Delivery (COD) across serviceable pincodes in India.

Orders are packaged in archival presentation boxes and dispatched from our Bangalore studio within 24–48 hours. Delivery takes 3–5 working days for metro cities and 4–7 days pan-India. Live tracking links are dispatched directly to your WhatsApp and email as soon as the courier scans your package.

Standard mall t-shirts use thin 140–180 GSM yarn that clings and loses its shape. VIYACRAZE garments are spun from combed 240 GSM high-density cotton that drapes crisply like light outerwear. Fitted with a 2x2 spandex-reinforced collar and custom woven neck-tape, our tees retain their structured boxy fit wash after wash.

We provide a 7-day size exchange window for unused, unworn garments with original tags and packaging intact. For any transit damages or rare defects, ping us on WhatsApp within 48 hours of delivery with an unboxing photo/video, and we will issue an immediate replacement or full refund.

Machine wash cold (30°C or below) inside-out with mild liquid detergent. Hang dry in shade to preserve fabric density and color richness. Do not iron directly over the DTF graphic or debossed sleeve insignia — iron on reverse with low heat.

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VIP Sizing Concierge